Shipping to every governorate

One price for every governorate: 100 EGP

Shipping on Crafida is a flat 100 EGP, to every governorate, with no bands and no zones. A buyer in Aswan pays exactly what a buyer in Heliopolis pays. That single figure solves two practical problems: • Quoting in a chat becomes one line, with no table and no "hold on, let me check your area". • Distant buyers are not penalised for where they live. Shipping that varies by governorate makes half the map of Egypt more expensive, and closes orders for no real reason. Shipping is a separate line from the price of the piece and is added on top of it — so the figure quoted in the chat is the price of the piece, with shipping named beside it as its own number.

The parcel is opened before payment

On cash-on-delivery orders, the parcel is opened and the item inspected before any money is paid. This is not a small detail. It is the single most reassuring sentence available to someone buying from a page for the first time, and it should be said plainly in the chat rather than left to be assumed. The practical consequence is that the inspection at the door is itself the return mechanism: if the piece is not right, it can be refused there, nothing is paid, and the piece goes back. And that changes the packing too. The parcel has to open easily and close again easily. Packing that needs scissors and effort to get into works against the order, not for it.

Packing: the parcel is shaken a hundred times

A parcel moves between a van, a depot and another van, and spends part of that trip underneath other parcels. Packing that survives the journey is built in three layers: 1. Protection around the piece — bubble wrap or foam around anything breakable, and filling that stops movement inside the box. Any empty space means rattling. 2. A box that takes pressure — corrugated card, not a thin gift box. And sized close to the piece; a roomy box lets the piece travel around inside it the whole way. 3. An outer layer against water and abrasion, with the address written clearly and fixed down. One detail that makes a difference: any piece with sharp corners or protruding parts damages itself from the inside. Protection goes between the parts, not just around the parcel.

Making time and shipping time are two different things

This is the single largest source of misunderstanding in an order, and it costs nothing to fix. There are two separate clocks: • Making time — from confirming the order to the piece being finished and packed. That clock is fully under your control, and experience tells you what it is. • Shipping time — from the parcel leaving to the parcel arriving. That one depends on the courier, the governorate, traffic and the season, and is under nobody's control. Collapsing the two into one figure is what produces the promise that gets broken. Separating them makes each number answerable for itself: making takes this long, and after that the parcel goes to the courier.

Talking about timing without promising a date

The principle: a date that is not under your control is not stated as a promise. Safe to say: • The making time, because it is known: "the piece will be finished and ready to ship within X". • The parcel's status as it travels: dispatched, with the courier, delivered. • That a distant governorate takes longer than Cairo and Giza — without naming a number of days. Not safe to say: • A specific delivery date. Shipping is not under the page's control, and a date given is a date understood as a promise. • "Tomorrow" or "today" for a parcel that has not been dispatched yet. The phrasing that works keeps the two halves apart: "making takes two days, then it goes to the courier with a tracking number". That is real information, with no commitment to anything outside your hands. And a buyer given that honesty will wait. The one who gets upset is the one who was given a date that passed.

Parcels that are refused or delayed

Both happen, and both are easier to handle when they are expected: • Refusal at the door is the buyer's right on cash on delivery, and it drops noticeably when the piece has been described with real photographs and written measurements before confirmation. Most refusals come from a gap between what was expected and what arrived. • Delays over the seasons — the Eids, the end of the year — run longer than usual, and warning about it in advance is far cheaper than apologising afterwards. • A wrong phone number or an incomplete address is the most common direct cause of delay. Confirming the address and the number in the same conversation before dispatch saves days. And if a piece arrives damaged or wrong, a full refund or a replacement stands, Crafida pays the return shipping, and nothing is deducted — the deadlines and conditions are set out in full on the returns and refunds policy page.

Common questions