Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: February 2026
Introduction
Welcome to Crafida. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. This policy applies to all users of Crafida, including customers and sellers.
Information We Collect
We collect information that you provide directly to us, including: • Personal information (name, phone number, email address) • Account credentials • Payment information (processed securely by our payment providers) • Shipping and billing addresses • Order history and transaction details • Communication preferences • Shop information (for sellers) • Bank account details (for seller payouts) We also automatically collect certain information when you use our platform, such as: • Device information and identifiers • IP address and location data • Browser type and settings • Browsing behavior and preferences
How We Use Your Information
We use the information we collect to: • Process and fulfill your orders • Communicate with you about your account, orders, and support requests • Improve our services and user experience • Send you marketing communications (with your consent) • Process seller payouts • Detect and prevent fraud • Comply with legal obligations • Resolve disputes between buyers and sellers
Information Sharing
We do not sell your personal information. We may share your information only in the following circumstances: • With sellers when you place an order (name, shipping address, order details) • With delivery partners to fulfill orders • With payment processors to process transactions • With service providers who assist in platform operations • When required by law or to protect our rights • In connection with a business transfer or merger
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes: • Encryption of sensitive data • Secure payment processing through certified providers • Regular security assessments • Access controls for our team
Your Rights
You have the right to: • Access your personal information • Correct inaccurate information • Request deletion of your information • Object to processing of your information • Request data portability • Withdraw consent where applicable • Opt out of marketing communications To exercise these rights, please contact us at privacy@crafida.com
Cookies and Tracking
We use cookies and similar tracking technologies to: • Keep you signed in • Remember your preferences • Analyze platform usage • Improve our services You can control cookies through your browser settings. Note that disabling cookies may affect some platform functionality.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by: • Posting a notice on our platform • Sending you an email notification • Updating the 'Last updated' date Continued use of our platform after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us at: Email: privacy@crafida.com We will respond to your inquiry within 30 days.