Shipping & Delivery
Everything you need to know about getting your handmade items delivered.
Shipping Fees
Shipping is charged by governorate and always shown before you confirm your order — no surprises at the door.
Delivery Area
We deliver to all 27 governorates of Egypt.
Processing Time
Each product has a processing time set by the artisan. This is the time needed to prepare your item before shipping. • Ready to ship: Ships within 1-2 days • 3-5 days: Item needs preparation • 1-2 weeks: Made-to-order or custom items Processing time is shown on each product page and in your order confirmation.
Delivery Time
After processing, delivery typically takes: • Greater Cairo: 2-5 business days • Other governorates: may take a few days longer Total delivery time = Processing time + Shipping time
Order Tracking
Track your order every step of the way: 1. Processing: Artisan is preparing your item 2. Ready: Item is ready and waiting for pickup 3. Shipped: Item is with the delivery partner 4. Delivered: Item has arrived! You'll receive WhatsApp notifications at each stage. You can also check status anytime in 'My Orders'.
Delivery Information
When your order is out for delivery: • The courier will call you before arriving • Please ensure someone is available to receive the package • For COD orders, have cash ready for the delivery amount • Check the package condition before signing If you're unavailable, the courier will attempt delivery again.
Packaging
Our artisans take care to package items securely: • Items are wrapped to prevent damage • Fragile items receive extra protection • Eco-friendly packaging is encouraged If your item arrives damaged, please report it immediately through the return process.
Questions?
For shipping inquiries, contact us: Email: support@crafida.com We're here to help with any delivery questions.